For any enquiries on Festive deals, or bulk orders for the holiday season, please share you questions below.

Payment & Delivery

PAYMENT

Secure Payment

Wine Cloud is committed to offering a highly secure and convenient payment environment. Our site uses industry-leading technology such as Secure Socket Layer protocol (SSL) to ensure your information is secure.

Payment & Pricing

All Prices are in Hong Kong Dollars (HK$). Full payment is required prior to delivery of your order. After payment is made, orders cannot be cancelled.

Payment by Credit Card & Paypal

We accept payment from all major credit cards, and PayPal:

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Payment by Cash on Pick-Up

  1. Please select the “Cash on Pick-Up” option in our online check out
  2. Please prepare cash for the total amount of your order
  3. Please bring the cash and collect your order from us at: Wine Cloud, Suite 12, 22/F Wayson Commercial Buliding, 28 Connaught Road West, Sheung Wan

DELIVERY


We offer FREE Delivery within Hong Kong, Kowloon and NT on orders over HK$ 1,200, for up to 10 cases. For orders under HK$ 1,200 , an HK$ 150 delivery charge will apply.

Delivery Areas

Delivery is available to a single location within most areas of Hong Kong Island, Kowloon and New Territories.  For outlying areas, please checkout online as usual, and we will contact you prior to delivery with a payment link for the additional charge.

Delivery Schedule

Delivery is available from Monday to Saturday (not available Sundays or public holidays) and is usually made with 3-4 working days of confirming your order. An additional working day may be required for delivery to outlying areas.

Receipt of Delivery

Should the delivery address be unattended, additional charges will apply to re-schedule the delivery. If a delivery is requested to be left with building security or outside the door, Wine Cloud cannot be held responsible for any loss that may occur. If delivery is unsuccessful due to incomplete or incorrect delivery information, the delivery cost will be deducted from any returns.

Collect From Our Office

You are also welcome to collect your order from our warehouse for FREE - this can be useful to avoid the delivery charge on smaller orders. To do this, simply check out as usual, and select "Collect it from our Warehouse" as the delivery option. We'll send you an email a couple of days later when it's ready to collect. You can then collect it between 9am and 5:30pm (excluding 1 - 2pm), Monday to Friday from:

Wine Cloud
Suite 12, 22/F, Wayson Commercial Building, 28 Connaught Road West, Sheung Wan, Hong Kong Island 
Tel: +852 3590 5348