Returns, Exchanges & Refund

Returns, Exchanges and Refunds

• We accept returns or exchanges only for products that are damaged, defective (including corked or oxidized), or not matching your order upon delivery.
• All claims must be made within 7 days of receipt and accompanied by the original receipt or order confirmation.
• Our primary remedy is exchange; refunds may be granted at our sole discretion in exceptional cases.
• Exclusions: Wines or spirits priced at HK$750 or above per bottle, or aged 10 years or older (from vintage year), are not eligible for return, exchange, or refund under any circumstances. All sales of such products are final.
• Any free gifts or promotional items must be returned together with the returned product; otherwise, their retail value will be deducted from any refund.

This policy applies to all purchases from Wine Cloud.